Frequently asked questions
Olive Row Frequently Asked Questions (FAQ)
Welcome to Olive Row’s Frequently Asked Questions page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you need additional assistance, don’t hesitate to reach out to our customer support team.
1. What payment methods do you accept?
We accept Visa, Mastercard and American Express and PayPal to ensure a secure and convenient checkout experience.
2. How do I track my order?
Once your order is processed and shipped, you can track it by visiting our Track Your Order page and entering your tracking number.
3. What is your shipping policy?
Our shipping policy is as follows:
- Processing Time: 1-2 business days (Monday – Saturday)
- Delivery Duration: 4-6 business days (Monday – Saturday)
- Total Delivery Time: 5-8 business days
4. Do you ship internationally?
Currently, we only ship within the United Kingdom.
5. What is your return policy?
We have a 30-day return policy. For full details, please refer to our Return Policy.
6. How do I initiate a return?
To start a return, visit our Return Policy page, which will guide you through the process and provide further instructions.
7. How long does it take to receive my refund?
Refunds are typically processed within 7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
8. How can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been shipped, we are unable to make changes.
9. Are my payment details secure?
Yes, absolutely. We use industry-standard encryption to ensure that all transactions are secure. Your payment information is only used for processing your order and is never stored on our site.
10. Can I apply a discount code to my order?
Yes, if you have a valid discount code, you can enter it at checkout. Only one discount code can be applied per order, and some restrictions may apply.
11. How can I contact customer support?
Our customer support team is available to assist you! You can reach us by email or through our Contact page, and we’ll respond as soon as possible.
Thank you for choosing Olive Row! We hope these FAQs have answered your questions. For any additional inquiries, feel free to get in touch—we’re here to help make your shopping experience seamless and enjoyable.
Welcome to Olive Row’s Frequently Asked Questions page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you need additional assistance, don’t hesitate to reach out to our customer support team.
1. What payment methods do you accept?
We accept Visa, Mastercard and American Express and PayPal to ensure a secure and convenient checkout experience.
2. How do I track my order?
Once your order is processed and shipped, you can track it by visiting our Track Your Order page and entering your tracking number.
3. What is your shipping policy?
Our shipping policy is as follows:
- Processing Time: 1-2 business days (Monday – Saturday)
- Delivery Duration: 4-6 business days (Monday – Saturday)
- Total Delivery Time: 5-8 business days
4. Do you ship internationally?
Currently, we only ship within the United Kingdom.
5. What is your return policy?
We have a 30-day return policy. For full details, please refer to our Return Policy.
6. How do I initiate a return?
To start a return, visit our Return Policy page, which will guide you through the process and provide further instructions.
7. How long does it take to receive my refund?
Refunds are typically processed within 7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
8. How can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been shipped, we are unable to make changes.
9. Are my payment details secure?
Yes, absolutely. We use industry-standard encryption to ensure that all transactions are secure. Your payment information is only used for processing your order and is never stored on our site.
10. Can I apply a discount code to my order?
Yes, if you have a valid discount code, you can enter it at checkout. Only one discount code can be applied per order, and some restrictions may apply.
11. How can I contact customer support?
Our customer support team is available to assist you! You can reach us by email or through our Contact page, and we’ll respond as soon as possible.
Thank you for choosing Olive Row! We hope these FAQs have answered your questions. For any additional inquiries, feel free to get in touch—we’re here to help make your shopping experience seamless and enjoyable.
Business name: Olive Row
Address: Oder 20, Unit A8209, 's-Gravenhage, South-Holland, 2491 DC, Netherlands
E-Mail: info@olive-row.com
Contact Form: https://olive-row.com/pages/contact
Phone: +31613161598
Company number: 89192710
TAX Number: NL864905981B01
Customer service: Monday to Friday between 9:00 am to 5:00 pm.